We are committed to ensuring that the people we support are provided with the highest possible standards of supported living, delivered by a highly motivated and well trained supported workers team. 

Quality is at the heart of everything we do across all our priory adult supported living services. Our Quality Director and support team work hard to ensure continuous improvements are made and quality is achieved to maintain caring and safe environments, giving people their dignity, respect and independence at all times.

Focus on Safety

Our absolute priority is to make sure we operate safe and effective services 24/7 and that all staff understand what is required of them to make that happen. We recognise that a strong safety culture is needed at all levels.

National Care Holdings benefits from a robust and determined approach to safety and we do this through robust audits undertaken by our governance and assurance staff team who make sure that our sites are supported to be safe by ensuring that: 

  • Actions and improvements are made in response to safety alerts
  • Best practice is shared across the division and the company as a whole
  • Adjustments and improvements are made in response to the regular cycle of health and safety and fire audits which are undertaken by a team of internal health and safety experts and external fire safety experts
  • There is a prompt response to any changes in legislation and guidance
  • A robust and open approach is taken to incident and complaint management and the investigations that follow
  • Improvements are made locally and, where necessary, across priory Supported living in response to the lessons learned from incident and complaint investigations.

Quality

We have a dedicated quality team that not only focus on the services being compliant with our regulators, but who also ensure that we provide evidenced based On supported living, and that we are the best at what we do.

Regulation 

We are committed to ensuring that our services not only meet, but exceed the national regulatory standards of compliance set out in law and inspected by those regulators who oversee our services.

Our regulators include:

  • The Care Quality Commission (CQC) in England